All day today...
Nov. 29th, 2003 07:31 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
heidi...I thouht it was sunday. It's not, I have sinced realised.
Alas.
I want to go home. I'm sick of traveling. I want to return to routine and the office and the gym and my bed, which I've slept in about seven times in November.
But first I want to go to the![[livejournal.com profile]](https://www.dreamwidth.org/img/external/lj-community.gif)
hp_california tea tomorrow (Ix, sorry about the replacementy things - I thought I was doing good by letting aaron & harry not come, but finding a replacement - glad it's working out, and I think you've done a great job of organization here. Also, am bringing a trivia prize from WB :)
And we're off to disneyland on monday, if the weather's fine. La, loff disney around Xmas.
Now for something a bit more serious, which I'm going to post on the FA lj and on fap itself when I'm back on my desktop, but I wanted to work through all my thoughts on it first.
And it's this: if you've been told about atrocious behaviour by an FA mod - say, that she stole someone's password, or harrassed a user by accusing her of murder, etc., *please* ask the admins or the ombudsman about it.
We've spent this week dealing with a situation where someone signed her posts Name Here For FictionAlley. In other words, she was impersonating a mod. One of the actual mods, at my suggestion, assessed her a point for this, as mod-impersonation is a violation of the ToU.
Said user (let's call her 'G') complained to the help desk; in my strange path to make sure everyone is happy, I emailed her back and explained why what she'd done was a violation of the ToU. I expected to get back a whinge, a complaint, more 'you're unfair!' claims.
She, instead, emailed me with an accusation that one of our newbie mods had engaged in nefarious deeds. I wrote back and asked her to explain, and her story included the following elements:
1. She'd lost her password in september, and emailed the 'only mod' who was online at the time (let's call the mod MOD).
2. MOD emailed her back with the password.
3. MOD subsequently sent her harrassing emails, accusing her of killing her mother and sister.
4. MOD also made posts that we then assessed her points for, because MOD was power hungry and/or mean.
All of the above is false.
How do we know this with certainty?
No, not simply because we believe MOD, but because the mod accused actually was not a mod back in September, but in fact has only been one this month. Also, because of nifty things like IP addresses and such.
However G has gone to her friends and complained that FA is evil, mean, full of liars and fraud and all sorts of bad stuff. We can't possibly explain this to everyone she's spoken to, because we don't actually know everyone who she's complained to, but we have a few guesses. I only hope that they realise that G needs support that is probably greater than they can give, mentally and emotionally; I hope she gets it.
I read this over and it sounds fantastical - and we spent pushing 50 person-hours dealing with it this week? How strange, you may think. But we did, and it's just... Frustrating is the best word I can come up with.
That, and *sigh*.
ETA: saw Love, Actually. Loff & loff & loff Love, Actually. Also want to draw 'degrees of relationships' map from Love, Actually, but unsure about including Kate Winslet, as she was sort of in it but really not, but in days of yore, married Alan Rickman and was younger sister to emma thompson & sister in law to hugh grant, who I adore. Also colin firth, wet.
Alas.
I want to go home. I'm sick of traveling. I want to return to routine and the office and the gym and my bed, which I've slept in about seven times in November.
But first I want to go to the
hp_california tea tomorrow (Ix, sorry about the replacementy things - I thought I was doing good by letting aaron & harry not come, but finding a replacement - glad it's working out, and I think you've done a great job of organization here. Also, am bringing a trivia prize from WB :)And we're off to disneyland on monday, if the weather's fine. La, loff disney around Xmas.
Now for something a bit more serious, which I'm going to post on the FA lj and on fap itself when I'm back on my desktop, but I wanted to work through all my thoughts on it first.
And it's this: if you've been told about atrocious behaviour by an FA mod - say, that she stole someone's password, or harrassed a user by accusing her of murder, etc., *please* ask the admins or the ombudsman about it.
We've spent this week dealing with a situation where someone signed her posts Name Here For FictionAlley. In other words, she was impersonating a mod. One of the actual mods, at my suggestion, assessed her a point for this, as mod-impersonation is a violation of the ToU.
Said user (let's call her 'G') complained to the help desk; in my strange path to make sure everyone is happy, I emailed her back and explained why what she'd done was a violation of the ToU. I expected to get back a whinge, a complaint, more 'you're unfair!' claims.
She, instead, emailed me with an accusation that one of our newbie mods had engaged in nefarious deeds. I wrote back and asked her to explain, and her story included the following elements:
1. She'd lost her password in september, and emailed the 'only mod' who was online at the time (let's call the mod MOD).
2. MOD emailed her back with the password.
3. MOD subsequently sent her harrassing emails, accusing her of killing her mother and sister.
4. MOD also made posts that we then assessed her points for, because MOD was power hungry and/or mean.
All of the above is false.
How do we know this with certainty?
No, not simply because we believe MOD, but because the mod accused actually was not a mod back in September, but in fact has only been one this month. Also, because of nifty things like IP addresses and such.
However G has gone to her friends and complained that FA is evil, mean, full of liars and fraud and all sorts of bad stuff. We can't possibly explain this to everyone she's spoken to, because we don't actually know everyone who she's complained to, but we have a few guesses. I only hope that they realise that G needs support that is probably greater than they can give, mentally and emotionally; I hope she gets it.
I read this over and it sounds fantastical - and we spent pushing 50 person-hours dealing with it this week? How strange, you may think. But we did, and it's just... Frustrating is the best word I can come up with.
That, and *sigh*.
ETA: saw Love, Actually. Loff & loff & loff Love, Actually. Also want to draw 'degrees of relationships' map from Love, Actually, but unsure about including Kate Winslet, as she was sort of in it but really not, but in days of yore, married Alan Rickman and was younger sister to emma thompson & sister in law to hugh grant, who I adore. Also colin firth, wet.
![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
(no subject)
Date: 2003-12-05 09:35 am (UTC)I don't think Kate Winslet was in it though.
And let's not forget the guy who played David (I think), the love-interest of the woman working in Rickman's office. And the guy who was in love with Keira Knightley.
And Wisconsin.
(no subject)
Date: 2003-12-05 09:39 am (UTC)